Help center
Account & Security
Profile, password, two-factor authentication, deleting your account.
- Changing your Chiify passwordHow to reset your password — when you remember it and when you don't.
- Forgot your password? How to reset itUse the Forgot password link on the login page, check your email for the reset link, and set a new password. Here's the step-by-step.
- How do I change the email address on my account?Update your email in account settings; you'll re-verify the new address. If you're locked out of the old one, contact support. Here's how.
- How do I make sure Chiify emails reach me (whitelisting)?Whitelist chiify.com so review results, payout notices, and security alerts don't land in spam. Here's how to add us to your safe senders.
- How do I manage my notification and email preferences?Control which emails Chiify sends — reviews, payouts, product news, and promotions — from your notification settings. Here's what each one covers.
- How do I set up two-factor authentication?Turn on 2FA in account security settings to add a second step at login, protecting your books and earnings. Here's how to enable it.
- How to delete your Chiify accountPermanently deleting your Chiify account, with what stays and what goes.
- I can't log in to my Chiify account — what should I do?Check your email and password, reset the password if needed, confirm your email is verified, and clear browser issues. Here's the full fix list.
- I didn't receive my verification email — what now?Check spam, wait a few minutes, confirm the address, whitelist Chiify, and request a resend. Here's how to get verified and start publishing.
- User roles and team access on ChiifyRoles let you share account access with collaborators at the right permission level. Here's how author, team, and admin access work on Chiify.
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