Locked out? Work through these in order — one of them almost always does it.
1. Check the basics
- Make sure you are using the exact email you signed up with.
- Watch for caps lock and extra spaces in your password.
2. Reset your password
If the password might be wrong, use Forgot password to set a new one — see resetting your password.
3. Confirm your email is verified
A brand-new account must be verified first. If you never clicked the link, see I didn't receive my verification email.
4. Clear browser issues
- Try a different browser or an incognito window.
- Clear cookies for chiify.com.
- Disable extensions that block scripts.
Still stuck?
Email [email protected] from the address on your account so we can verify it is you, and describe what you see (any error message helps).
Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.