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I can't log in to my Chiify account — what should I do?

Check your email and password, reset the password if needed, confirm your email is verified, and clear browser issues. Here's the full fix list.

Last updated 2026-06-15

Locked out? Work through these in order — one of them almost always does it.

1. Check the basics

  • Make sure you are using the exact email you signed up with.
  • Watch for caps lock and extra spaces in your password.

2. Reset your password

If the password might be wrong, use Forgot password to set a new one — see resetting your password.

3. Confirm your email is verified

A brand-new account must be verified first. If you never clicked the link, see I didn't receive my verification email.

4. Clear browser issues

  • Try a different browser or an incognito window.
  • Clear cookies for chiify.com.
  • Disable extensions that block scripts.

Still stuck?

Email [email protected] from the address on your account so we can verify it is you, and describe what you see (any error message helps).

Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.

Related articles

Forgot your password? How to reset it
Use the Forgot password link on the login page, check your email for the reset link, and set a new password. Here's the step-by-step.
I didn't receive my verification email — what now?
Check spam, wait a few minutes, confirm the address, whitelist Chiify, and request a resend. Here's how to get verified and start publishing.
How do I change the email address on my account?
Update your email in account settings; you'll re-verify the new address. If you're locked out of the old one, contact support. Here's how.
How do I set up two-factor authentication?
Turn on 2FA in account security settings to add a second step at login, protecting your books and earnings. Here's how to enable it.
How do I manage my notification and email preferences?
Control which emails Chiify sends — reviews, payouts, product news, and promotions — from your notification settings. Here's what each one covers.
User roles and team access on Chiify
Roles let you share account access with collaborators at the right permission level. Here's how author, team, and admin access work on Chiify.

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Still stuck? Email [email protected] — we reply within 24 hours.