How do I manage my notification and email preferences?
Control which emails Chiify sends — reviews, payouts, product news, and promotions — from your notification settings. Here's what each one covers.
Last updated 2026-06-15
You decide which emails Chiify sends you, from your notification settings.
Where to set them
Go to Settings → Notifications (or Email preferences) and toggle the categories you want.
The categories
- Account & security — login and password changes. Keep these on.
- Book status — review results, approvals, and any blocks. Recommended on, so you know when to act.
- Payouts — when you are paid each month. See when will I get paid.
- Product news & tips — new features and author advice.
- Promotions — occasional offers.
Don't miss the important ones
Even if you mute marketing email, keep account, book-status, and payout notices on — they tell you when a book needs attention or money is on the way. Also whitelist chiify.com so nothing lands in spam — see verification email tips.
Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.
Related articles
How do I change the email address on my account?
Update your email in account settings; you'll re-verify the new address. If you're locked out of the old one, contact support. Here's how.
I can't log in to my Chiify account — what should I do?
Check your email and password, reset the password if needed, confirm your email is verified, and clear browser issues. Here's the full fix list.
I didn't receive my verification email — what now?
Check spam, wait a few minutes, confirm the address, whitelist Chiify, and request a resend. Here's how to get verified and start publishing.
Forgot your password? How to reset it
Use the Forgot password link on the login page, check your email for the reset link, and set a new password. Here's the step-by-step.
User roles and team access on Chiify
Roles let you share account access with collaborators at the right permission level. Here's how author, team, and admin access work on Chiify.
How do I make sure Chiify emails reach me (whitelisting)?
Whitelist chiify.com so review results, payout notices, and security alerts don't land in spam. Here's how to add us to your safe senders.
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