I got an email that my payment settings changed but I didn't change anything
Treat this as a security alert: reset your password immediately, enable 2FA, check your payout details, and contact support. Here's exactly what to do.
Last updated 2026-06-15
Treat an unexpected "your payment settings changed" notice as a security alert and act right away.
Do this now
- Reset your password immediately — see resetting your password.
- Turn on two-factor authentication so a password alone cannot get in — see 2FA.
- Check your payout details under Settings → Payouts and correct anything that was changed — see change your payout method.
- Email [email protected] from your account address so we can review activity and lock things down.
Why this matters
Your account controls where your earnings are sent. If someone gained access, the first thing they would change is the payout destination — so verifying it (and securing the account) protects your money.
Prevention
- A unique, strong password.
- 2FA always on.
- Keep your login email current and verified so security notices reach you.
Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.
Related articles
How do I set up two-factor authentication?
Turn on 2FA in account security settings to add a second step at login, protecting your books and earnings. Here's how to enable it.
How do I add or change my payout method?
Go to Settings → Payouts, pick US bank, international wire, PayPal, or Naira, and enter your details. Changes apply to your next payout. Here's how.
What is the minimum payout threshold?
Each method has a minimum: $10 (US ACH and PayPal), $50 (international wire), ₦20,000 (Naira). Below it, your balance rolls over. Here's how it works.
Does Chiify withhold tax from my earnings?
Whether tax is withheld depends on your country and the tax form on file. Chiify may require a form before payout. Always consult a tax professional.
Tax forms explained: W-9, W-8BEN, and W-8BEN-E
US-based authors complete a W-9; non-US individuals a W-8BEN; non-US companies a W-8BEN-E. Here's which form applies and why it matters for payouts.
How do I download invoices and statements?
Download subscription invoices and earnings statements from your billing and payouts settings for your records and your accountant. Here's where.
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