Chiify cannot distribute an encrypted or DRM-locked file — stores need a clean, openable EPUB to ingest. If your file is protected, you will see an error.
Why it happens
- The EPUB was exported with DRM by some tool, or
- It was downloaded from a store (store copies are DRM-wrapped and cannot be redistributed — you must use your own master file).
How to fix it
1. Use your own source file, not a copy bought or downloaded from a retailer.
2. Export a DRM-free EPUB from your authoring tool, or
3. Simplest: upload your DOCX and let Chiify produce a clean, unencrypted EPUB 3 for you — see how to upload an ebook.
A note on protecting your book
You do not need DRM to deter piracy — see how Chiify protects your book. Distribute a clean file and let the stores apply their own protections.
Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.