Why do I see returns or negative transactions in my sales?

Seeing a negative number in your sales is normal — it is a refund or return that a store reported after the original sale.

Why it happens

• A reader returned an ebook or audiobook within the store's window.
• A store corrected a previously over-reported sale.
• A chargeback was processed.

Because the original sale was already counted (and may have already been part of a payout), the reversal shows up later as a negative transaction that nets against your balance.

Is it a problem?

Usually not — a small return rate is normal for every author. Watch for:

• A sudden spike in returns on one title, which can signal a quality or expectation mismatch (for example a misleading description). Tighten your metadata.
• Patterns tied to a specific store.

Where to see it

Your sales data and analytics shows these alongside positive sales, and they are already reflected in your reconciled payout.

Still need help? Open a ticket from your dashboard or email [email protected] — a real person replies.